General Terms
Gambling at an online casino is mostly done for entertainment purposes. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realize that gaming shall not be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
Besides, as a player, you have the opportunity to request a loss limit (among other limits such as “Deposit”, “Cooling Off”, “Wager”, and “Self-Exclusion”). To clarify the functionality of this limit, the loss is based on the deposit made by the player and not winnings attributed to the deposited amount. If a player for example deposits €50, has a loss limit of €10 and the player goes on and wins €1,000, the player can still lose more than €10 of the €1,000 balance as it's based on the initial deposit instead of the winnings.
Assistance for Problem Gaming
If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.
Personal limits
Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits functionality, please contact support.
- Deposit Limit. You can set a limit on your deposits for a day, a week, or a month.
- Loss Limit. You can set a limit on your losses in the casino for a day, a week, or a month.
- Wager Limit. You can set a limit on the wagered amount for a day, a week, or a month.
- Cooling-Off Limit. You can set your Cooling-Off Limit for 1 day, 3 days, 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit to the casino and you will be excluded from all promotional offers for the set period, although you may withdraw remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.
- Self-Exclusion Limit. You can set your Self-Exclusion Limit for 6 months, 9 months, or 1 year, or forever. Upon doing so your user account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds.
To set the limits, please follow the link or alternatively, feel free to reach out to us via LiveChat or by emailing support@joocasino.com.
Self-exclusion by request
You may also contact our Support Team at support@joocasino.com and inform us about your decision to stop gambling at the website for a certain period of time. We will take all measures to block your access to your user account and make sure that you receive no promotional materials.
External help
You may contact any of the following organizations for consultation and support:
Protection Of Minors
Joo Casino is only accepting players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our casino. The casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the website will be denied. However, we realize that due to a wide availability of Internet people under age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information.
